Privacy

1. Introduction

The World Mental Healthcare Association (WMH) (“WMH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal and non-personal information shared with us.

This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use https://wmh.care, including membership services, forms, events, communications, and other WMH-operated digital properties.

By using the WMH website or submitting information to us, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to the WMH website
  • Registered members and applicants
  • Event participants, volunteers, collaborators, and contributors

This policy does not apply to third-party websites or services linked from WMH.

3. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name, email address, phone number
  • Professional details, qualifications, affiliations
  • Membership application information
  • Documents uploaded for verification or participation
  • Communication submitted via forms, email, or feedback channels

B. Account & Profile Information (Members)

For registered members, we may store:

  • Profile details and credentials
  • Privacy and visibility preferences
  • Participation records (events, committees, roles)

Members may edit profile information and control visibility settings where provided.

C. Non-Personal & Technical Information

We may automatically collect limited technical information such as:

  • IP address
  • Browser type and device information
  • Pages visited and interaction patterns

This data is used for website functionality, security, and performance analysis and does not directly identify individuals.

4. Cookies & Similar Technologies

WMH may use cookies or similar technologies to:

  • Enable essential website functions
  • Improve user experience
  • Understand aggregate usage patterns

You may control or disable cookies through your browser settings. Disabling cookies may affect some website features.

5. How We Use Information

WMH uses collected information to:

  • Manage memberships and participation
  • Communicate regarding events, programs, and initiatives
  • Maintain institutional records and governance
  • Improve website content and functionality
  • Respond to inquiries, concerns, or complaints
  • Support advocacy, research, and policy development

WMH does not sell personal data.

6. Sharing of Information

We may share information only when reasonably necessary:

  • With service providers supporting website operations (under confidentiality obligations)
  • To comply with legal or regulatory requirements
  • To protect the rights, safety, or integrity of WMH and its stakeholders

Public profile information is displayed only based on user-selected visibility settings.

7. Member Data Custodianship & Retention

WMH acts as a custodian, not the owner, of personal data.

Data may be retained:

  • While membership or engagement remains active
  • After resignation or termination where required for legal, ethical, administrative, or institutional record-keeping

Certain historical records (such as governance roles, recognitions, certifications, or publications) may remain part of WMH archives.

8. Your Rights & Choices

Subject to applicable law, you may:

  • Access and update your personal information
  • Adjust profile visibility and privacy preferences
  • Request correction or deletion of data
  • Withdraw consent where applicable

Requests may be submitted by contacting WMH using the details below. Some data may be retained where legally required.

9. Security of Information

WMH implements reasonable administrative, technical, and organizational safeguards to protect data against unauthorized access, misuse, or loss.

However, no digital system is completely secure. Users are responsible for maintaining confidentiality of login credentials and account access.

10. Children’s Privacy

WMH does not knowingly collect personal information from individuals under 16 years of age. If such data is identified, it will be deleted upon verification.

The WMH website may contain links to external websites. WMH is not responsible for the privacy practices or content of third-party sites.

Users should review third-party privacy policies independently.

12. Complaints, Concerns & Reporting

Privacy-related concerns, data requests, or complaints may be submitted through WMH’s official contact channels. WMH will review submissions in good faith but does not guarantee specific outcomes.

13. Changes to This Privacy Policy

WMH may update this Privacy Policy periodically. Updates will be posted on the website with a revised “Last updated” date. Continued use of the website constitutes acceptance of the updated policy.

14. Governing Law

This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Kolkata, India.

15. Contact Information

For privacy-related questions, requests, or concerns:

World Mental Healthcare Association (WMH)
📩 Email: [email protected]
📞 Phone: +91 8100 62 8100
📍 Address: Room 24, 8 Ho Chi Minh Sarani, Kolkata, India